List of Articles رضايت مشتري Open Access Article Abstract Page Full-Text 1 - A Framework for Identifying and Ranking Criteria for Evaluating the Quality of Electronic Services (Case studies: Golestan website of Payame-noor university) Hossein Babaee mahmood salehesfahani fateme noorani Open Access Article Abstract Page Full-Text 2 - Investigating the relationship between customer satisfaction and customer complaints and trust in the municipality of Tehran hamidreza fouladgar abbas saghaee Open Access Article Abstract Page Full-Text 3 - Designing an evaluation model of the effective factors on customers’ satisfaction with a system dynamics approach in the ceramic tile industry of Yazd province amir ehsan Ishaqiyeh Firouzabadi